Unified Communications as a service (UCaaS) Next Future

The pace of innovation of unified communications as a service (UCaaS) is accelerating as providers focus their R & D resources on delivery in the cloud.

The capabilities of unified communications as a service (UCaaS) now surpass local-based (on premise) unified communications (UC) solutions, according to Gartner's 2017 Magic Quadrant for UCaaS worldwide.

UCaaS communications support the same functions as its unified communications counterpart in the premises. The main difference is that UCaaS adheres to a service delivery model in the cloud and the pace of innovation of UCaaS is becoming a measure that providers allocate their R & D resources to the delivery in the cloud.

Although the UCs on the site still represent approximately 70% of the offers sold to medium and large companies, UCaaS providers are expanding their capabilities to meet the needs of the business service.

The two architectures deployed in the UCaaS market are multi-company, in which the clients share a common software instance; and multi-instance, where each client receives their own software.

Gartner's Magic Quadrant has ranked vendors of UCaas into four categories: niche players (such as NTT Group and Star2Start), visionaries (such as Mitel and BroadSoft), market challengers (such as Microsoft, Google and AT & T) and leaders, who excel both in vision and execution (such as Ring Central, Verizon, 8 × 8, BT and Orange Business Services, among others).

The consultancy has evaluated the providers that offer solutions around VoIP, mobility, integrated conferences (audio, video and web) and have the capacity to import and export in markets of articles (the Magical Quadrant 2017 of Gartner for UCaaS collects suppliers that Have offers in North America, Europe and Asia Pacific and can support clients with more than 3,000 employees).

However, we must be aware of the UCaaS market since with the entry of the CPaaS the competitiveness environment can change drastically.
Companies like UnifyMe basing their technology on Twilio cPaaS can provide insight into a market full of big dinosaurs.

Stay tunned!